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FAQs
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How do I clean my rug?In order to preserve the rug, we recommend following advice: 1. Vacuum frequently 2. Treat stains as quickly as possible before they dry. 3. Take the rug to a specialized dry cleaner only if necessary.
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Do you make customized rugs?Yes, all our rugs are made to order. You can select from the existing designs available on our website or send us your own designs. You can mail us your requirement at info@theindianrug.com. Also, you can inquire for custom sizes in our existing products and we can customize the rug size according to your preferences.
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If I share my room pictures with you, will you be able to suggest a good rug?Yes, of course. Just share your pictures via mail at info@theindianrug.com and our design consultants will suggest the best possible options for your requirement.
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Are true colors shown on your website for rug images?Yes, the rugs showcased on the website are in true colors. However, depending on the resolution of your device's screen, there might be slight variation in the color of the actual rug and it's website image. You can reach us at +91 87995 35390 or info@theindianrug.com for inquiring about more images.
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I still have a question that you did not answer?We are here to help. Contact our customer service team on +91 87995 35390 or email us at – info@theindianrug.com.
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What is the estimated shipping time for any product?All our rugs are made to order and fully customizable. We take approximately 4-6 weeks to ship any rug post confirmation of order.
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What are the shipping charges?The shipping cost for each product is calculated based on postal code at the checkout.
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